JVA Prints & Signs

Last Updated: November 29, 2025

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At JVA Prints & Signs (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, request a quote, place an order, upload files, interact with our social media pages, or submit information through online forms or advertising platforms.

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By using our website or services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect personal and business information that you voluntarily provide to us, as well as certain information collected automatically when you interact with our website, online ads, or digital platforms.

1.1 Personal and Contact Information

We may collect:

Name

Email address

Phone number

Business name

Billing or shipping address, if provided

Any information you submit through contact forms, quote requests, messages, emails, or order forms

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1.2 Project and Order Information

We may collect information related to your project or order, including:

Type of product or service requested

Artwork, logos, images, files, or documents you upload or send to us

Project details, measurements, quantities, materials, colors, finishes, deadlines, and design preferences

Order history and communication related to your project

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1.3 Payment and Transaction Information

Payments may be processed through secure third-party payment providers. We may receive limited transaction details such as payment confirmation, invoice status, billing details, or order-related information. We do not store full credit card numbers on our website.

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1.4 Automatically Collected Information

When you visit our website or interact with our digital ads, certain information may be collected automatically, including:

IP address

Browser type

Device information

Pages visited

Time and date of visit

Website activity

Ad interactions

Referral source

General location data based on your device or IP address

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1.5 Information from Third-Party Platforms

If you interact with us through third-party platforms such as Google, Meta, Facebook, Instagram, Wix, QuickBooks, email platforms, or online advertising tools, we may receive information you provide through those services, such as contact details, form submissions, messages, or advertising interactions.

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2. How We Use Your Information

We use the information we collect to:

Respond to inquiries and quote requests

Prepare estimates, invoices, proofs, and project details

Process orders and provide products or services

Communicate with you about your project, order, payment, pickup, delivery, or installation

Review uploaded files, artwork, and design requests

Improve our website, services, customer experience, and advertising

Send updates, promotions, or special offers when permitted

Maintain business records

Prevent fraud, misuse, or unauthorized activity

Comply with legal, tax, accounting, or business obligations

We do not sell or rent your personal information to unrelated third parties.

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3. How We Share Information

We may share limited information only when necessary to provide our services, operate our business, or comply with legal requirements.

This may include sharing information with:

Payment processors

Shipping carriers

Website and hosting providers

Email and communication platforms

Accounting, invoicing, or business management tools

Advertising and analytics platforms

Installation or production partners, when applicable

Legal, tax, or professional advisors, when necessary

We only share information that is reasonably necessary for the purpose of providing services, processing orders, improving operations, or meeting legal requirements.

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4. Uploaded Files, Artwork, and Customer Content

When you send or upload artwork, photos, logos, documents, or other files, we use them only for the purpose of reviewing, designing, producing, printing, or fulfilling your project.

Customer-provided files may be retained for future reorders, customer service, production records, or business purposes unless you request deletion, subject to any legal, accounting, or operational requirements.

By submitting files or artwork, you confirm that you have the right to use and reproduce the submitted content.

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5. Marketing, Advertising, and Remarketing

We may use online advertising tools, including Google, Meta, Facebook, Instagram, and similar platforms, to promote our products and services. These platforms may use cookies, pixels, tracking technologies, or analytics tools to help us understand website traffic, measure ad performance, and show relevant ads.

You may control certain advertising and tracking preferences through your browser settings, device settings, or the privacy settings of the platform you are using.

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6. Cookies and Tracking Technologies

Our website and third-party platforms may use cookies, pixels, analytics tools, and similar technologies to:

Improve website performance

Understand visitor behavior

Measure advertising results

Personalize user experience

Support remarketing or promotional campaigns

You can disable or manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.

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7. Data Storage and Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, or alteration. These steps may include secure systems, password-protected accounts, encrypted connections, restricted access, and trusted third-party service providers.

Although we work to protect your information, no website, online platform, or digital storage system can be guaranteed to be 100% secure.

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8. Data Retention

We retain information only as long as reasonably necessary for business, customer service, legal, accounting, production, or operational purposes.

This may include retaining:

Customer contact information

Order history

Invoices and payment records

Project details

Uploaded artwork or files

Communication records

Files and artwork may be kept for future reorders unless you request deletion, subject to any legal, accounting, or operational requirements.

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9. Your Choices and Rights

You may contact us to request:

Access to personal information we may have about you

Correction of inaccurate information

Deletion of personal information, when applicable

Removal from promotional communications

Information about how your data is used

To make a request, please contact us at info@jvaprintsandsigns.com.

Please note that we may need to retain certain information for legal, tax, accounting, order history, dispute resolution, or business record purposes.

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10. Email and Promotional Communications

If you choose to receive promotional emails, updates, or special offers, you may opt out at any time by contacting us or using the unsubscribe option when available.

Even if you opt out of promotional messages, we may still contact you regarding active orders, estimates, invoices, customer service, or important business communications.

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11. Third-Party Links

Our website, emails, or messages may include links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any external websites you visit.

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12. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last Updated” date. Continued use of our website or services after changes are posted means you accept the updated policy.

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14. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

JVA Prints & Signs
3301 N First Ave, Building C
Evansville, IN 47710

Email: info@jvaprintsandsigns.com
Phone: (812) 459-8389